Category Archives: Hotel Real Estate

Terry Baltes Celebrates His 36th Year In Commercial Real Estate

Hotels are always in a never-ending battle of trying to provide the best for customers. Whether its free perks, fabulous amenities or top of the line customer service, its a constant game of stepping up its offerings.

According to a 2015 J.D. Power Status Index Report, which studies how customers rank hotels in a variety of categories. The ratings are determined on a 7-point scale, which covers overall satisfaction regarding check-in, check-out, amenities, food and beverage, facilities, cost and hotel services. In 2015, customer satisfaction has improved by 2 points. Most of the individuals surveyed seem to be happy that fees have dropped and more perks are given overall.

Many respondents have the “What have you done for me lately attitude,” which isn’t a bad thing, according to J.D. Power spokesperson Rick Garlick. People also place a great deal of emphasis on how they are treated rather than price, according to Garlick. Hotels that have poor customer service to rank far lower than ones with really good amenities.

Interestingly, some of the more exclusive hotels are offering more and more perks to keep customers happy. Many hotels have also added mobile platforms to offer customers a more convenient way to check in and out.

According to the study, some of the highest-ranking hotels include The Ritz Carlton, Hilton Garden Inn, Wyngate by Windom, Microtel Inn and Suites by Windham and Home 2 Suites by Hilton.

Commercial real estate mogul Terry Baltes knows a lot about building hotels. He is one of the most successful developers in the U.S. He recently celebrated his 39th year in the industry, which started in 1977. Baltes got his start in Ohio but branched out to other areas of the U.S.

According go Bizjournals.com, Terry Baltes has built successful client relationships. His success is largely due to his vision and hands-on approach. As of today, Baltes has a sales record that exceeds $3 billion. He says he feels blessed that he’s been able to achieve such a level of success. His goal is only to get bigger and better.

More information for Terry Baltes:

https://www.crunchbase.com/person/terry-baltes#/entity